Get Rid of bad business
Optimize COGS- products/payors/profits
Repeat Rates
90 day orders
Easy fill refill
Outsource Repeat
Revenue Improvement Checklist
Shipping Costs/Overnight cost management/
Acquisition Costs
Conversion Rates
Contact Rates
Repeat Rates
a. Repeat process
b. Auto refills
c. Customer service
d. Show you care
e. Order quality
f. Shipment packed on time, delivered on time, packed neatly
6. Revenue per Order
7. COGS
8. 90day
9. Auto Fill Refill rates
10. Process Improvement- reduce touches
11. Improve Bill & Collect Rates
12. Urgency. Extend month
a. Expiring docs, pars
b. EOM protocol
c. Improve TIP
13. Bucket management/ accountability
14. Compensation plans that reward financial excellence
15. Improve attendance rates
16. Staffing
a. Attendance
b. Relative Performance
c. OT Management
d. Training/knowledge
e. Remove decision trees
f. EOM/EOQ time off policies
g. Invest in Team and Improvement
1. Training
2. Motivation/inspiration
3. Listen and act
17. Reduce/Eliminate Bad Business
18. IV Fails/ Bad Debt Management
a. Improve IV
b. Improve PAR
c. Improve DOCS
d. Improve quality of orders/ERL denials
e. Improve appeal management
19. Unbilled Revenue Management
20. Labor Utilization Rates/Management Improvement/ Focus on Drivers
21. Outsourcing effectiveness
22. Retention Rates
23. Manage exchange rate
24. MFG Rebates
25. Swim lane Discipline
26. Talent Management
a. Staffing levels
b. Low producer/quality/attendance recycle
c. Improve management. Drive business
d. Invest in training
e. Leader to member staffing ratios
1. Reorgs